Enhance Guest Experience with Voice-Activated Controls

Originally aired on December 18, 2018
Duration: 30 minutes
Dave Berger, Founder and CEO, Volara
John Swain, Director of Product Management, Evolve Controls

With growing adoption of voice in homes, more hotels are beginning to invest in voice-activated solutions to meet guest expectations, while increasing operational efficiency and boosting the bottom line.

However, hotels are a much more complex environment.

That’s why HTNG formed a Voice Interaction Framework Workgroup to provide hotels with guidelines for implementing and operating voice control solutions. Join HTNG’s Voice Interaction Framework workgroup co-chairs, David Berger of Volara, and John Swain of Evolve Controls, as they inform audience members on:

• Why voice is taking off
• Benefits for guests
• ROI you can expect from voice solutions
• HTNG Guidelines for implementing and operating voice control solutions

Improving the Guest Experience with Evolve and iRiS

Originally aired on October 24, 2018
Duration: 30 minutes
Jay Whipple, Director of Integrations, Evolve Controls
Graham Rushin, VP of Operations and Channel, North America, iRiS Software Systems, Ltd.

Learn how Evolve Controls, a wireless, cloud-based in-room controls provider, and iRiS Software Systems, a guest experience food and beverage, and communications platform, work together to enhance guest experience.

Jay Whipple and Graham Rushin discuss how:

• A simple and seamless installation and integration enables guests to control lighting, climate, shading/drapery.
• iRIS apps allow guests to Order food and beverage and request services as well as experience a full digital guest compendium.
• Both services allow your property to increase revenue and enhance guest experience.
• Evolve’s room controls solution will help reduce energy costs and improve operational efficiencies.
• iRiS incorporates your property’s branding elements with a fully customizable user interface.

New Guest-Facing Room Controls Technology

Originally aired on August 21, 2018
Duration: 30 minutes
Presenter: John Swain, Director of Product Management, Evolve Controls

Hotels today are under pressure to introduce cutting-edge technology to create an experience better than the ‘smart home’. Keeping up with the many technologies available—is more important than ever.

In this webinar, attendees will learn about the latest technological innovations and how these technologies address unmet guest needs. Attendees will also gain an understanding of how high-tech devices installed in hotel rooms can:

• Enhance your image.
• Improve guest experience.
• Show that you are integrated with the tastes and preferences of your guests.
• Gain a competitive advantage in terms of service.
• Build loyalty by implementing a thoughtful, high-tech experience.

Who should attend: Owners, Operators, General Managers, General Contractors, Electrical Contractors, Architects, Designers, and Developers.

Improving Energy Efficiency with Automated Room Controls

Originally aired on January 18, 2018
Duration: 20 minutes
Presenter: Scott Brennan, VP of Operations and Service, Evolve Controls

Energy, the second largest expense for hotels, contributes to 3-6% of operating costs and 60% of CO2 emissions. However, more and more hoteliers are using in-room controls and monitoring solutions to reduce energy costs, leading to increases in revenue.

Watch this webinar to learn how:

  • Increasing energy prices and consumption affects your bottom line.
  • In-room controls reduce energy consumption while enhancing the guest experience.
  • In-room controls support sustainability goals and meet building code requirements.
  • Cloud-based solutions are more practical and cost-effective than on-premise.
  • In-room controls can increase your net promoter score and TripAdvisor reviews.
  • Utilizing a back-office platform can improve planning, increase staff productivity, and resolve issues.