Case Studies

guest-experience

CASE STUDIES

Learn how Evolve Controls delivers meaningful and
measurable results for our customers.
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Westin Georgetown

The Westin Georgetown is a unique, upscale, 248 room hotel dedicated to providing an exceptional guest experience.  It is a popular destination for both business and vacation travelers in the Washington, DC area.

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The Story

CHALLENGE

As part of Westin’s overall corporate sustainability goals, Westin Georgetown was challenged to reduce energy consumption and cost, while taking steps to improve the overall guest experience.  Actively engaging guests in the hotel’s sustainability efforts plays a critical role in helping achieve those goals.

SOLUTION

Evolve Controls deployed a 100% wireless occupancy-based energy management solution that controls the HVAC, televisions and lighting in each room via an “active” keycard reader based system that involves the guest in the energy savings process with minimal effort.  By installing informational plaques in each guest room and providing materials during check-in, guests are actively engaged to support the Westin’s eco-friendly practices, while delivering significant energy savings in the process.

RESULTS

Based on an analysis performed by an independent energy consultancy, the property has reduced its annual electricity usage by over 500,000 kWh through improved guest room HVAC, television and lighting control.  The installation of the Evolve Controls solution had a payback of just over 2 years, and saves the hotel nearly $60,000 in energy costs.

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Click here to download a PDF copy of the Evolve Westin Georgetown Case Study.

The Inn at Penn, A Hilton Hotel

In the heart of University of Pennsylvania’s campus, lies The Inn at Penn, A Hilton Hotel.

The AAA Four Diamond hotel features luxurious guest accommodations, including 245 guest rooms, suites and accessible rooms, 16 meeting and banquet spaces, two restaurants, and a lounge. Guests enjoy countless views of Penn campus, cutting-edge technology, and farm-to-table breakfast in its University Club.

Since opening its doors in 1999, the lavish hotel has received numerous awards, including TripAdvisor’s ‘Certificate of Excellence’ (2017), Hotels.com’s ‘Loved by Guests’ (2017), AAA Four Diamond Award (every year since 2002), Hilton Hotels and Resorts’ Award of Excellence (2013, 2014) and #1 in Customer Service (2014, of all Hilton Hotels in the Americas), and US News & Report’s ‘Top 10 Hotels in Philadelphia.’

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The Story

CHALLENGE

Soon after opening in 1999, Inn at Penn became an instant success, earning the coveted AAA Four Diamond Award. With its luxury accommodations and on-campus location being critical success factors, management strove to keep the momentum with modern improvements to exceed guest expectations.

General Manager of The Inn at Penn, Greg Stafford, launched a multi-million-dollar renovation of guest rooms and suites. This time around, Stafford re-strategized his plan to appeal to nearby on-campus millennials. The new plan was to build a smart, energy efficient and environmentally friendly hotel.

He desired to create an unforgettable guest experience, blending modern comfort with state-of-the-art technology. To complete this vision, he turned to an automated room controls solution. Stafford recalled, “We wanted a high-quality climate and lighting control system – at a reasonable cost – which could be installed with minimal disruption to our recently renovated rooms.” After researching several providers, he found the perfect match – Evolve Controls.

SOLUTION

With climate and lighting controls, Stafford could reduce energy consumption and support sustainability goals, while enabling guests control over their experience. Inn at Penn became the first hotel in Philadelphia, and the first Hilton to install iPads in every guest room, and offer the Evolve Controls solution. “It’s been terrific working with the Evolve Controls team on the installation of the Evolve in-room energy management system. We wanted a serious signature element to our sustainability and energy conservation efforts. But we also wanted that system to be simple for our guests to understand and use, and of course, we wanted it to work!”

RESULTS

With Evolve’s lighting and climate controls installed into The Inn at Penn’s renovated rooms and suites, energy conservation is now a priority. The Inn at Penn has reduced operating costs, supporting environmental sustainability, while empowering guests with one-touch lighting and climate control. “With Evolve, we’re able to reduce energy consumption by as much as 30% annually,” said Stafford. “We strengthened our commitment to sustainability. Now we let our guests know that staying at Inn at Penn is better for the environment. And, our guest feedback has been enthusiastically positive about this new system.

Post-installation, Evolve’s customer service continues, creating efficiency and saving costs for the hotel. “Evolve recently removed visible switches and dimmers from our rooms, saving us the cost of running wire from scene controllers to lighting points. I can’t say enough about Evolve’s team. They go above and beyond to support us. It’s my pleasure to endorse and recommend Evolve Controls

DOWNLOAD PDF

Click here to download a PDF copy of the Evolve Controls Inn at Penn Case Study.

“In selecting Evolve, we were looking for a high quality in-room HVAC and lighting control system that could be installed with minimal disruption to our guest rooms. It was important for us to add a serious signature element to our sustainability and energy conservation efforts, but we also wanted the system to be simple for our guests to understand and use.”

Greg StaffordGeneral Manager, Inn at Penn, A Hilton Hotel

“Evolve is on the forefront of an emerging megatrend, which we call the Internet of Things. When hotels invest in Microsoft technology, it is really about building and preparing for the next generation. An intelligent hotel with intelligent rooms servicing their guests and giving their guests a guest experience that they have never experienced before. As Evolve’s ROC platform is built on Microsoft Azure, they are able to leverage ongoing innovation that Microsoft develops, positioning them as an expansive, future proof solutions provider.”

Hong ChoingDirector ISV Partner Business at Microsoft

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